FAQs

How soon will my order ship?

All orders are processed within 3 days, Monday through Friday. If you place an order before 1 p.m. EST on Monday, your order should ship by Wednesday. The same applies to Friday orders.

If you place an order before 1 p.m. EST on Friday, your order should ship by Tuesday.  If you place an order after 1 p.m. EST on Friday, your order should ship by Wednesday.

For Canadian orders, please allow a few extra days to process.

 

I received my order and the item is damaged – what should I do?

Please contact us via e-mail at usabestoo@outlook.com within one week and we will send a replacement for the damaged item, as well as instructions on how to return your order. In your e-mail, please include your name, address, phone number, and order number.